Turtleneck Knit Two-Piece Set

Emperor Nael Clothing — Returns & Exchanges

At Emperor Nael Clothing, each piece is thoughtfully designed and meticulously crafted. We stand behind our creations and aim to provide an elevated shopping experience. Should your purchase not meet expectations, the following policy applies.

7-Day Unconditional Return Window

We accept return requests within 7 days of confirmed delivery, subject to the conditions outlined below.

Returned items must be:

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  Unworn, unwashed, and unused
  
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  Free of damage, scent, or alteration
  
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  Returned with all original tags, packaging, and components intact
  

Items that do not meet these standards will not be accepted.

Final Sale Items

Due to the exclusive nature of our collections, the following items are final sale and are not eligible for return or exchange:

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  Custom-made or made-to-order designs
  
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  Sale or promotional items
  
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  Bodysuits, intimates, and swimwear
  
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  Any item showing signs of wear or handling
  

Return Authorization

All returns require prior authorization.

To request approval, please contact [your email] within the return window and include:

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  Order number
  
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  Reason for return
  
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  Supporting images (if requested)
  

Returns sent without authorization will be declined.

Refunds & Store Credit

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  Approved returns are refunded to the original form of payment or issued as store credit, at the discretion of Emperor Nael Clothing.
  
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  Original shipping fees are non-refundable.
  
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  Return shipping costs are the responsibility of the customer unless the item is confirmed to be defective or incorrect.
  
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  Refunds are processed within 5–10 business days following inspection.
  

Exchanges

Exchanges are subject to availability.
If the requested item or size is unavailable, a store credit will be issued in place of an exchange.

Damaged or Incorrect Orders

In the rare event that an item arrives damaged or incorrect, please notify us within 48 hours of delivery with clear photographic documentation. We will resolve the matter promptly.

Return Discretion

Emperor Nael Clothing reserves the right to:

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  Decline returns that do not comply with this policy
  
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  Restrict return privileges in cases of excessive or irregular activity
  

Policy Amendments

This policy may be revised at any time. The terms in effect at the time of purchase will apply.